Going “Good to Great” was the theme of Jon Seltzer's session, which took the themes from Jim Collins' groundbreaking study on what separates the great companies from the good ones and related it to the plumbing and heating industry. Selzer surveyed 50 QSC members and found six that were “great” - three under $1 million in sales, three with more than $1 million in sales.
All six used many of the same principles that Collins outlined in his book - Level 5 leadership, first who … then what, confronting the brutal facts of reality, the hedgehog concept.