You don't need a beautician to address customer complaints on hair color.
If you didn't notice the photo accompanying my column, I am an American with a disability -- I am "Hair Color Disadvantaged." It started when I was 16 when some of my black coloring mechanisms stopped working and the hair grew perfectly white. The older I got, the more the black coloring shut down. As many friends point out, it is better than being "follicly" challenged. (That's bald for those of you not familiar with politically correct language.)
Today, when I look in the mirror, a stranger in white hair is looking back at me. But lately, when traveling to various parts of the country, my pure white hair starts to turn yellow. That happens to other people with the same hair color condition. Add to that the number of times I receive phone calls regarding blonde hair on women turning green, or hair color treatment becoming faded or mousy. Everyone wants to know: "Is it the water or the shampoo?"