Find the balance between overworked personnel and unproductive overhead.
In a growing business, you will inevitably face the decision of when to add to your office staff. Each time you add a staff position, your business simultaneously experiences the trauma of expanding overhead with the relief of having more hands to accomplish the chores. Your challenge is to find the sweet spot between overworking your existing staff and adding unproductive overhead.
If you read my byline, you know that I'm the Plumbing Czar at Service Roundtable (www.serviceroundtable.com). We have hundreds of plumbers online and several have kicked around the "staff-to-field ratio." What is a good ratio of office staff to field personnel?