Train your call takers to maximize their ability to schedule jobs.
Our economy is a dynamic force. It fluctuates based on several factors, not the least of which is consumer demand for services. If people think the economy is down or times are tough, they act accordingly.
Despite the fact that the economy always comes back, our potential customers and past customers become uneasy when they read about unemployment or drops in a reference used to measure the overall economy of the nation, like gross domestic product. Even though their situation is stable, they still become concerned.