One company's learned that if you want to treat your customers right, start with your staff.
Help Wanted: $5,000 Signing Bonus. Plus one year house cleaning service, one week paid Florida vacation for two and six months dining out in Boston's finest restaurants.
Too good to be true? The 63 service technicians and staff members at Robert L. Pann Co. in Cambridge, Mass., will tell you it's not. For five years, company owner Michael Pann has been attracting (and retaining) some of the best workers in the field by promising and delivering benefits nearly incomparable in the industry. The reason for his madness: