Superior service is a relatively inexpensive way to develop customer loyalty and get our customers to promote services
for us.
Get a bunch of contractors together, and pretty soon the conversation will turn toward the question of customer
complaints and refunds. And although it's been discussed for years, there's still little consensus.
Many contractors refuse to refund unhappy customers for a variety of reasons: The customer is unreasonable, idiotic,
crazy, just trying to take advantage, or just plain wrong.