Pay attention to the fundamentals of business or you'll pay the price.
I've been a part of many businesses - a plumbing, heating and cooling business, an ice cream store, a chain of liquor stores, a multistate real estate operation, a computer software company, and a heating manufacturer.
All this has allowed me to demystify the process of operations. I know how to get a company to shift their focus to operations and sales without causing a mutiny. The implementation of training or ideas is actually the part that matters. Training becomes a very expensive proposition if the training manuals get put on the shelves never to be opened again.