One owner tells how he conquered total turnover to get his business back where he wanted it.

What's it like to have all of your employees quit? In the November issue, I visited with Steve Dohner, owner of Dohner Plumbing Co. Inc. in Dayton, Ohio. He made some big changes - he moved to flat rate pricing at a new, profit-producing rate and started to hold employees accountable to written policies and procedures. And just about every employee left.

When we last checked in with Steve (find my November PM article, "Bouncing Back," at www.PMmag.com), he was bouncing back from almost total turnover. I decided to call him up and ask how things were going. Interesting conversation. Here's part two of Steve's story. The saga continuesÉ