Excerpted from an address to the Georgia PHCC, May 7, 2002.
It's tricky to generalize about what makes a successful plumbing contractor, because there are so many facets to the business. Service is completely different than construction work, and residential specialists often don't have much in common with those of you who chase the commercial market. So I had to put on my thinking cap when asked to speak on the subject of making money in the contracting business.
I thought about the successful plumbing contractors I've met from all different market sectors, and tried to identify characteristics they had in common. I came up with five common denominators.