Wouldn't it be nice if your employees would just tell you what's bothering them? Oh, you'll hear about their complaints, problems, frustrations and all kinds of petty grievances all right - but from your other employees, business associates, maybe even customers. Many of these dilemmas could be easy to fix if you only just knew about them.
Upward communication from employees has always been a major concern for contractors. Let's take a look at some of the positive techniques that will keep the channels of communication clear. We'll begin with Chapter 1 of Human Relations 101, or, since we have many unique situations in our great construction industry, I prefer to use the title, "Humaneering 101."