When it comes to training, the question isn't why but how.
Every fall, students return to school. They have the luxury of focusing on their studies without the same concerns business owners have when they send technicians to training programs. Number one on that list of concerns: Who is going to do the work while technicians are attending training programs?
Closely following that concern are issues of how to justify the cost and generate funds to pay for training, not to mention airfare, lodging, meals and other expenses. No wonder many owners and managers hesitate to send their people out of town for training. It seems like a tough decision to make.