Employee empowerment and training makes for excellent customer service.
The more I travel, the more astonishing it is when I find outstanding customer service. If someone is pleasant to me, I am usually delighted, and don't expect much more. On a recent trip, however, I had an extraordinary customer service experience. It was a simple interaction, but the good feelings it inspired stuck with me for days. That's a solid indication that I should write about it. So, here goes:
I was staying at a run-of-the-mill Radisson Hotel. The décor was a bit outdated. The carpets were a touch worn. Overall, the hotel facilities were just so-so.