All the customer cares about is that there’s no hot water or no heat — problems they want fixed in as professional a manner as possible.
Whoever answers your phone ... whoever shows up at the door — that’s your company. At that point in time, the consumer doesn’t care if you’re a third-generation plumber or that you love your wife and kids. All they care about is that there’s no hot water or no heat — problems they want fixed in as professional a manner as possible.
How your company can put its best foot forward was detailed in the first of a two-day training series currently making its way around the country. “What It Takes To Provide Professional Service,” presented by the Quality Service Contractors, made its debut in Providence, RI, before approximately 40 contractors.