Quality Service Contractors members gathered in Houston, Texas, to hear an array of presentations on customer service and business management.
"Prosper in 2000" was the theme of the Quality Service Contractors' Power Meeting XII, and members gathered in
Houston, Texas, Feb. 3-5 to hear an array of presentations on customer service and business management.
Ronald Resnikoff started the series of events with his discussion on customer care. Geared to retaining and servicing existing customers, the title of his presentation, "How To Build A Fence Around Your Customers" became the keynote refrain for the weekend. The president of the advertising and public relations firm Mitchell & Resnikoff, Resnikoff focused his remarks on maintaining existing customers through exceptional service, upselling and cross-selling. Asserting that retaining your existing customer base is the most cost effective way to do business, Resnikoff stressed that quality customer service is the key to success in any business.