Our industry has too many contractors working at minimum wage levels - and yet too many consumers think we charge too much.
Last December I wrote an article titled "A Dear John Letter," regarding a service technician who quit a PHC company after explaining he was fed up with the hard work, low pay and lack of customer appreciation. A contractor sent a copy of that article to a customer who had "fired" him for charging too much. The customer then wrote to me. Here are excerpts from that customer's letter, followed by my assessment: