Training and communicating is the only way to get your employees to do it your way.
When our company decided to add plumbing and air conditioning to our heating business, we found an owner we liked so much we bought his company! He was personally great at sales, operations and technical standards. But he was not great at getting his techs (now our techs) to follow his lead.
When I asked him to do more ride-alongs, he would say, “I'm too busy.”