The smiling technician's nametag said “Matt Morse,” and we just couldn't resist contacting Precision Plumbing Services in Carol Stream, Ill., to find out if “Matt” was really a member of the company.
Turns out, Matt Morse is the owner of Precision, and he's no stranger to the question. “My technicians get told by customers that they think it is them on the truck, even if they have blonde hair or are bald. Most people don't know that it is the owner.”