You may be the best technical plumber in town, but you will earn poor reviews and bad word-of-mouth if you cannot communicate well. Here are nine simple steps you can take to improve your communication skills. Almost all of them are non-verbal.
Every other year, the Service Nation Alliance surveys thousands of its members’ customers. Consistently, the most frequently mentioned consumer complaint about home service providers is poor grooming. To a homeowner, your appearance communicates your level of professionalism and your conscientiousness in the home.