If you are a smart businessperson, you have raised your prices over the past year, and probably more than once. The cost of professional plumbing was a shock to many people as it was. Now, if your pricing is keeping up with inflation, people are really going to be surprised. Here are 11 creative ways to respond to price complaints in the current inflationary environment.
The best way to deal with price complaints is to head them off before they are made. Train your call takers to prepare customers by adding something like, “Mrs. Customer, I want to prepare you for the cost of plumbing right now. I’m sure you’ve seen how the price of groceries and gasoline has increased. It has hit everyone, including us and our competitors. Our prices rise and fall with our costs. Right now, everything is up for everyone.”