As business leaders, we often make assumptions about what our field service personnel know. In addition, they make their own assumptions about us. The result is they know less than we think, and think they know more than they do. Here are seven things your service plumbers should know about their profession.
Let’s start with esteem. Plumbing is an awesome profession. Victor Davis Hansen, one of the nation’s leading intellectuals, often talks favorably about the virtues of people who work in “muscular” professions. Hansen is a multi-generation farmer as well as a Stanford professor who teaches the classics, such as reading “The Iliad” in Greek. Hansen compares his neighboring farmers with his Stanford colleagues. Farmers win. Plumbers would, too.