Leadership is tricky in any industry. In my time serving as a leader for various service companies and as a leadership coach for countless more, I’ve learned a lot the hard way. I’ve made mistakes, and I’ve failed to follow through. During this time, I’ve come to realize how critical it is to make sure you develop effective habits, routines and rituals and know the difference between them. Every time I see people (including myself) fall into this same trap over and over, I start to yell internally (maybe even externally, too).
My friends and fellow leaders, I don’t want you to fall into this same trap. I want you to be better than the “you” of yesterday, so let’s get a little clarity on this topic of ritual vs. routine and how to be the best leader possible.