Well, it finally happened. Michigan weather heated up, and my AC sputtered and died a sad death. So I called a local contractor to come out and diagnose the system. Turns out the compressor was bad, and the system was old — so I knew I wanted to replace it. Having written about the HVAC industry for five years prior to jumping over to Plumbing & Mechanical, I knew a little about it — I was a contractor’s ideal customer! However, I had a heck of a time getting replacement quotes.
One company was having phone issues and it was hard to get through ¬— when I finally did, I was greeted with a terse, “Hello?” Which caught me off guard.