Ricci Hancock helps manage and run his father’s plumbing, heating and AC full service and repair business. The customer sales rep in the office is Ricci Hancock’s mother, Diane Hancock. She manages most of the office work and scheduling.

“I perform the majority of the plumbing jobs for the business and my father, Eric Hancock, does most of the Heating and AC jobs,” Ricci Hancock says. “Our company once employed 7-plus people, but due to too many issues, we decided 10 years or so ago, to keep our company small. Other than the ‘titles,’ we are a small team and help one another keep our days running smoothly.”