You pull up to your business at 7:00 a.m. and see that your service trucks have already left or are in the process of leaving to meet their first customers of the day. The parking lot is clean and the morning sun’s reflection off the windows is almost blinding. You walk in the front door and sigh with pleasure at the interior’s pristine condition. Activity in the building is calm and engaging. You wave, with a big smile on your face, to your employees who are answering your constantly ringing phones. Walking down the hall, you nod at the dispatchers, who also wear big smiles. You stop at the break room for your first cup of coffee and grab your favorite bear claw from a full box of fresh pastries. One of your technicians, who was heading out the door for his first job of the day, stops to chat briefly, leaving with a smile and a hand shake. You open your office door to see a large screen with all your company’s KPI’s (key performance indicators) highlighted in green. All the while, you’re thinking, “Is this a great place or what?”
All of a sudden, your alarm clock goes off with a LOUD BUZZ! And you realize this was all a dream.