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Items Tagged with 'business coaching'

ARTICLES

Technicians are your brand

Effective communication is the backbone of great customer service.
March 17, 2014

Every contractor understands the importance of having a strong, easily recognizable brand. Companies that develop exceptional brands outperform companies with a mediocre brand every day, regardless of their field.


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The value of raving fans

Make good customer service great.
February 20, 2014

One of the greatest business management gurus of our time, Ken Blanchard, wrote a book several years ago with Sheldon Bowles titled “Raving Fans.” It was written in the same style as many of Blanchard’s books over the years: almost painfully simple, yet so applicable.


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Mediocrity: The business growth killer

Why do certain companies seem to grow and prosper while others constantly struggle?
January 23, 2014

At some point, we’ve all noticed that certain companies seem to grow and prosper despite outside challenges they’re faced with, while others constantly struggle. This is true in our own industry as well as just about any industry that comes to mind, regardless of market.


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Plan a break

December 1, 2012
Spending time away from work can give you a new perspective.
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It's not about the product

November 1, 2012
Your team needs to believe in your company and the services it provides to close the sale.
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Improve customer interactions

September 1, 2012
Buying decisions are made more on the likability of the tech, not his skills.
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Simple, effective presentations

August 1, 2012
Change your perspective to close more sales.
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Winning vs. whining

June 1, 2012
Challenge yourself and your team to rise above current market uncertainties.
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'Life design for your business'

May 1, 2012
Your company is a reflection of you, but it does not define you.
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Frugal doesn't mean cheap

April 1, 2012
Your customers continue to look for outstanding service and value.
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BNP Media's Plumbing Group Visits Grundfos North American Headquarters

BNP Media’s Plumbing Group, comprised of the Plumbing & Mechanical, Supply House Times, PM Engineer (pme) and Reeves Journal brands, recently visited Grundfos’ new North American headquarters building in the western Chicago suburb of Downers Grove, Ill.

THE MAGAZINE

Plumbing and Mechanical

March 2014

2014 March

In the March issue of Plumbing & Mechanical, read about the 'living in place' movement and learn how to make your space stylish and comfortable. PM catches up with MCAA president Chuck Fell and spoke with him about his goals for the year. Also in this issue, see the top products of 2013, see who is the March Truck of the Month, and read the latest Tool Tips.
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Trade Associations

Are trade association memberships and participation beneficial to your company?
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The Plumbing and Mechanical Store

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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.

 

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