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How communication turns into profit for technicians

Communicating effectively with your staff influences your company’s degree of success.

May 23, 2013

By Kenny Chapman

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Recently I released one of my online technician training videos about how technicians can actually turn good communication skills into sales and profit for the company. Communication is a topic that gets talked about in a broad scope in our industry, but is seldom broken down into how critically important effective communication is to our overall success.

2013 World Plumbing Council Education and Training Scholarship

May 22, 2013

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Deadline for applications is July 31, 2013.

Centrotherm’s training focuses on InnoFlue

Centrotherm Eco Systems participates in staff and customer training for venting with InnoFlue for Goodman and Amana brand products.

May 2, 2013

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Centrotherm Eco Systems participates in staff and customer training for venting with InnoFlue for Goodman and Amana brand products.

Fox’s ‘Built in America’ features Taco

Episode will be broadcast on Sunday, April 28 at 2:30 p.m. EST on the Fox Business Network.

April 25, 2013

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Episode will be broadcast on Sunday, April 28 at 2:30 p.m. EST on the Fox Business Network.

Information or Implementation?

Commit to getting done what must be done.

April 19, 2013

By Al Levi

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After my first year as a consultant to the various trades I had worked in (and some I never worked in), my brothers asked me what had I learned and what I felt made the difference between the winners and the losers in the contracting business.

Training Service Technicians

April 19, 2013

By Paul Ridilla

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Maintaining effective human relations throughout your shop and service department creates an enviable reputation for attracting key employees, which naturally attracts new customers.

Technician Appreciation

The majority of your techs are open to change and want to improve their work.

April 19, 2013

By Kenny Chapman

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I am amazed by how many of my fellow contractors are in a constant state of complaining about their technicians: “I can’t get them to do this. They won’t do that. Why don’t they understand?

Navien America expands NPE training program

With the overwhelming success of the new NPE, premium condensing tankless gas water heater, Navien has expanded its training program to support installers throughout the U.S. and Canada.

April 16, 2013

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With the overwhelming success of the new NPE, premium condensing tankless gas water heater, Navien has expanded its training program to support installers throughout the U.S. and Canada.

Xylem 2013 Goulds Water Technology Factory School training schedule

The Factory School offers four different classes that cover the breadth of the Goulds Water Technology product line and related systems and are available for customers with at least one year of industry experience.

April 4, 2013

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Selling with a purpose

Explain to techs why certain tasks are important on every service call

March 15, 2013

By Kenny Chapman

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We find that many managers fail miserably when it comes to properly educating their teams on the reason, or the why, behind selling processes and strategies.

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DEWALT media event at Stanley Black and Decker University

The DEWALT media event was hosted at the Stanley Black and Decker University in Towson, Md.
Photos by Mike Miagza

3/13/13 2:00 pm EST

Prepared to Navigate the New Lead-Free Laws?

AVAILABLE ON DEMAND Sail through lead-free law compliance. When piping a potable water system, the bronze valves you’re using have an expiration date –January 4, 2014. Find out what US Senate Bill S.3874 is about, how it compares to previous standards, and most importantly — how it will affect you.

Plumbing and Mechanical

2013 April

Check out the newest issue of Plumbing & Mechanical magazine! You can also view our Ad Index here.

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Valve Handbook

Revised to include details on the latest technologies, Valve Handbook, Third Edition, discusses design, performance, selection, operation, and application. This updated resource features a new chapter on the green technology currently employed by the valve industry, as well as an overview of the major environmental global standards that process plants are expected to meet.

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Clear Seas Research

With access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Truck of the Month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.