Steve Coscia (Coscia Communications Inc.) wrote the
"HVAC Customer Service Handbook" and he helps organizations make more money
through greater customer retention and improved upselling. His books, audio
programs and videos have helped thousands of customer service professionals.
Contact him at firstname.lastname@example.org.
The organization’s annual conference is slated for March 5-9 in San Diego. MCAA 2017 will provide mechanical contractors with numerous educational opportunities aimed at improving their businesses. Check out more articles in the February Issue.