Steve Coscia (Coscia Communications Inc.) wrote the
"HVAC Customer Service Handbook" and he helps organizations make more money
through greater customer retention and improved upselling. His books, audio
programs and videos have helped thousands of customer service professionals.
Contact him at firstname.lastname@example.org.
For plumbers in Flint, Mich., “it’s been a heck of a year,” said Harold T. Harrington, a master plumber and pipefitter working as the business manager for Flint’s United Association of Plumbers and Pipefitters, Local 370. Read more stories in 2017 March Issue.