Last month we covered using a written and posted organization chart to clearly establish who each employee is responsible to, as well as who they are responsible for. That chart will eliminate 95 percent of any frustrations or de-motivation caused by blaming the wrong person. With that written chain of command in every employee's company policy, you can then effectively define exactly what you are paying each employee to do.
Let's look at how you get that last 5 percent. We have two totally different management situations, but keep in mind that no employee can answer to two bosses.