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MSCA Dispatcher Professional Development Program
Sep 13, 2010 - Sep 14, 2010
Hosted by Mechanical Service Contractors of America
Hyatt Harborside, Boston, Massachusetts
301/869-5800
bdolim@mcaa.org
http://www.mcaa.org/education/msca/dispatcher
This two-day program will provide dispatchers with all the skills they need to
dramatically improve job performance. Custom-designed for MSCA members, the
program goes beyond traditional technical training to help the dispatcher learn
how to: lead technicians, rather than letting technicians lead them; become the
service manager’s partner; prioritize customer emergencies; evaluate technician
abilities; and manage their own careers in dispatching. After attending this
program, dispatchers will be able to improve their job performance by:
identifying the service life cycle and the critical contact points impacting
service success; recognizing the importance of the dispatcher’s job and its
impact on the organization’s profitability; communicating effectively with
technicians and customers; and using good decision-making approaches for optimum
priority setting and effective resource allocation.
Taught by popular instructor
Nancy Bandy.
Contact: Barb Dolim
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