PM Blog: The Pipeline - Plumbing and Mechanical

Let’s break this down into a digestible format for contractors and use these new tools to help increase sales.

by Elton Rivas | November 4, 2009 | Comments (0)

Rock Guitar And The Golden Rule

Woodstock celebrates its 40th anniversary this week. Here’s a PHC parallel.

by Steve Coscia | August 13, 2009 | Comments (0)

How Old Is Your Daughter?

Watch those "Touch Points" when interacting with customers.

by Steve Coscia | August 3, 2009 | Comments (1)

It’s The Little Things

Guest blogger and plumbing contractor Joseph Wood offers tips on how to thrive in a down market.

by Joseph Wood | June 17, 2009 | Comments (0)

Adventures At K/BIS

Warm Southern hospitality. Finger-licking ribs. Sweet tea. Hand shakes and hugs (in spite of swine flu concerns). Intermittent rain storms suddenly interrupting sunny high 60s temperatures. This was the 2009 version of the Kitchen/Bath Industry Show held in Atlanta May 1-3.

by Pat Lenius | May 5, 2009 | Comments (1)

ISH Frankfurt: The Show Heats Up

PM gets a glimpse into the future of American heating possibilities.

by Katie Rotella | March 12, 2009 | Comments (1)

ISH Frankfurt: Bad Is Good

The 'Bathroom Experience' exhibit at ISH Frankfurt is a real eye-opener.

by Katie Rotella | March 11, 2009 | Comments (1)

ISH Frankfurt: Katie Gears Up For The Show

Day One of the world’s largest plumbing show sees PM senior editor Katie Rotella feeling the pulse of the industry and watching future trends.

by Katie Rotella | March 10, 2009 | Comments (0)

Keeping The Door Open

How to properly handle price-shopping customers.

by Steve Coscia | March 3, 2009 | Comments (0)

Las Vegas Construction Meltdown

I had heard that Las Vegas construction was in huge trouble. According to the reports, the financial meltdown had broken the city’s back. The cranes were idle, the jackhammers silent and the workers sent packing. Put a fork in all those huge building projects--they're dead.

by Tim Fausch | February 11, 2009 | Comments (7)

Turnout, Innovation Light At IBS

My elation at booking a $34 hotel room on The Strip in Las Vegas was tempered somewhat by the reason my room was so cheap.

by Bob Miodonski | February 10, 2009 | Comments (0)

Are My Bad Weather Blues Good News For You?

I’ve cleared my driveway for the 200th time this winter (OK, it just seems like 200 times) only to have it recovered with a fresh blanket of snow before I drive away.

by Tim Fausch | January 29, 2009 | Comments (1)

AHR Expo: Day 1

Day One observations of the 2009 AHR Expo.

by Katie Rotella | January 26, 2009 | Comments (1)

Only Great Products Will Sustain the Green Movement

For the last few years, anything green has received incredible attention. The high price of oil, the threat of global warming, and a strong economy have caused us to view the world through green-tinted glasses. I don’t know about you, but I sometimes feel like I am drowning in a sea of green.

by Tim Fausch | January 16, 2009 | Comments (6)

Balancing Reactive And Proactive Service Work

All customer service departments experience peaks in activity, but what do you do when the peak becomes a valley?

by Steve Coscia | January 7, 2009 | Comments (0)

I’m Dreaming of These Holiday Mergers

The recent spate of mergers caused me to wonder why we--the valued customers of these companies--were not consulted about their unions. I know we could pick better partners.

by Tim Fausch | December 23, 2008 | Comments (0)

Toothless Smiles

The construction market stinks. The stock market brings constant pain. The financial bailouts grow more insane by the day. Manufacturers are struggling. Nonprofits are laying off staff. Retailers are filing for bankruptcy.

by Tim Fausch | December 16, 2008 | Comments (2)

Let’s Profit From People’s Pain

Now that Thanksgiving is over, we have a few weeks before the Christmas spirit peaks and we have to be nice to people. Now is the perfect time to take advantage of people and make some easy money for your company.

by Tim Fausch | December 4, 2008 | Comments (5)

Housing Mess = Pent-Up Demand For Your Services

Earlier this week the U.S. Commerce Department released October stats indicating that new home and apartment construction have dropped to an annual rate of 791,000 units, a 4.5% decrease from September.

by Tim Fausch | November 19, 2008 | Comments (2)

Guest Blog: Scatterbrains And First Impressions

Learn about the importance of preparation prior to serving a customer.

by Steve Coscia | November 18, 2008 | Comments (0)

Guest Blog: The Receptionist’s Vital Role

The verbal and non-verbal behavior of a receptionist speaks loudly about an organization.

by Steve Coscia | November 4, 2008 | Comments (0)

Marketing Mondays: What Would You Do With $10,000?

If money were to, say, fall in our lap to devote to home improvement projects, what would we prioritize?

by Katie Rotella | November 3, 2008 | Comments (0)

From The Show Floor: ISH Day Three

Katie Rotella blogs from this year’s ISH North America tradeshow and Network ’08 conference … Day Three.

by Katie Rotella | October 3, 2008 | Comments (1)

From The Show Floor: ISH Day Two

Katie Rotella blogs from this year’s ISH North America tradeshow and Network ’08 conference … Day Two.

by Katie Rotella | October 2, 2008 | Comments (0)

From The Show Floor: ISH Day One, 2nd Half

Katie Rotella blogs from this year’s ISH North America tradeshow and Network ’08 conference … Day One: 2nd Half.

by Katie Rotella | October 1, 2008 | Comments (0)

From The Show Floor: ISH Day One, Half-Time

Katie Rotella blogs from this year’s ISH North America tradeshow and Network ’08 conference … Day One: Half-Time.

by Katie Rotella | October 1, 2008 | Comments (0)

From The Show Floor: ISH Pre-show

Katie Rotella blogs from this year’s ISH North America tradeshow and Network ’08 conference … Pre-Show.

by Katie Rotella | September 30, 2008 | Comments (0)

How Do You Handle Today’s Tattoo Culture?

The Herman Group reports that “most courts have backed up businesses in their right to make appearance demands from employees.”

by Jim Olsztynski | September 23, 2008 | Comments (0)

Frank Blau & The Kielbassa Klassic

You can’t beat a day out with business guru Frank Blau … but you can beat him at golf.

by Jim Olsztynski | September 16, 2008 | Comments (0)

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