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It’s The Little Things
Guest blogger and plumbing contractor Joseph Wood offers tips on how to thrive in a down market.

by Joseph Wood | June 17, 2009 | Comments (0)

Adventures At K/BIS
Warm Southern hospitality. Finger-licking ribs. Sweet tea. Hand shakes and hugs (in spite of swine flu concerns). Intermittent rain storms suddenly interrupting sunny high 60s temperatures. This was the 2009 version of the Kitchen/Bath Industry Show held in Atlanta May 1-3.

by Pat Lenius | May 5, 2009 | Comments (0)

ISH Frankfurt: The Show Heats Up
PM gets a glimpse into the future of American heating possibilities.

by Katie Rotella | March 12, 2009 | Comments (1)

ISH Frankfurt: Bad Is Good
The 'Bathroom Experience' exhibit at ISH Frankfurt is a real eye-opener.

by Katie Rotella | March 11, 2009 | Comments (1)

ISH Frankfurt: Katie Gears Up For The Show
Day One of the world’s largest plumbing show sees PM senior editor Katie Rotella feeling the pulse of the industry and watching future trends.

by Katie Rotella | March 10, 2009 | Comments (0)

Keeping The Door Open
How to properly handle price-shopping customers.

by Steve Coscia | March 3, 2009 | Comments (0)

Las Vegas Construction Meltdown
I had heard that Las Vegas construction was in huge trouble. According to the reports, the financial meltdown had broken the city’s back. The cranes were idle, the jackhammers silent and the workers sent packing. Put a fork in all those huge building projects--they're dead.

by Tim Fausch | February 11, 2009 | Comments (7)

Turnout, Innovation Light At IBS
My elation at booking a $34 hotel room on The Strip in Las Vegas was tempered somewhat by the reason my room was so cheap.

by Bob Miodonski | February 10, 2009 | Comments (0)

Are My Bad Weather Blues Good News For You?
I’ve cleared my driveway for the 200th time this winter (OK, it just seems like 200 times) only to have it recovered with a fresh blanket of snow before I drive away.

by Tim Fausch | January 29, 2009 | Comments (1)

AHR Expo: Day 1
Day One observations of the 2009 AHR Expo.

by Katie Rotella | January 26, 2009 | Comments (1)

Only Great Products Will Sustain the Green Movement
For the last few years, anything green has received incredible attention. The high price of oil, the threat of global warming, and a strong economy have caused us to view the world through green-tinted glasses. I don’t know about you, but I sometimes feel like I am drowning in a sea of green.

by Tim Fausch | January 16, 2009 | Comments (4)

Balancing Reactive And Proactive Service Work
All customer service departments experience peaks in activity, but what do you do when the peak becomes a valley?

by Steve Coscia | January 7, 2009 | Comments (0)

I’m Dreaming of These Holiday Mergers
The recent spate of mergers caused me to wonder why we--the valued customers of these companies--were not consulted about their unions. I know we could pick better partners.

by Tim Fausch | December 23, 2008 | Comments (0)

Toothless Smiles
The construction market stinks. The stock market brings constant pain. The financial bailouts grow more insane by the day. Manufacturers are struggling. Nonprofits are laying off staff. Retailers are filing for bankruptcy.

by Tim Fausch | December 16, 2008 | Comments (2)

Let’s Profit From People’s Pain
Now that Thanksgiving is over, we have a few weeks before the Christmas spirit peaks and we have to be nice to people. Now is the perfect time to take advantage of people and make some easy money for your company.

by Tim Fausch | December 4, 2008 | Comments (3)

Housing Mess = Pent-Up Demand For Your Services
Earlier this week the U.S. Commerce Department released October stats indicating that new home and apartment construction have dropped to an annual rate of 791,000 units, a 4.5% decrease from September.

by Tim Fausch | November 19, 2008 | Comments (2)

Guest Blog: Scatterbrains And First Impressions
Learn about the importance of preparation prior to serving a customer.

by Steve Coscia | November 18, 2008 | Comments (0)

Guest Blog: The Receptionist’s Vital Role
The verbal and non-verbal behavior of a receptionist speaks loudly about an organization.  

by Steve Coscia | November 4, 2008 | Comments (0)

Marketing Mondays: What Would You Do With $10,000?
If money were to, say, fall in our lap to devote to home improvement projects, what would we prioritize?

by Katie Rotella | November 3, 2008 | Comments (0)

From The Show Floor: ISH Day Three
Katie Rotella blogs from this year’s ISH North America tradeshow and Network ’08 conference … Day Three.

by Katie Rotella | October 3, 2008 | Comments (1)

From The Show Floor: ISH Day Two
Katie Rotella blogs from this year’s ISH North America tradeshow and Network ’08 conference … Day Two.

by Katie Rotella | October 2, 2008 | Comments (0)

From The Show Floor: ISH Day One, 2nd Half
Katie Rotella blogs from this year’s ISH North America tradeshow and Network ’08 conference … Day One: 2nd Half.

by Katie Rotella | October 1, 2008 | Comments (0)

From The Show Floor: ISH Day One, Half-Time
Katie Rotella blogs from this year’s ISH North America tradeshow and Network ’08 conference … Day One: Half-Time.

by Katie Rotella | October 1, 2008 | Comments (0)

From The Show Floor: ISH Pre-show
Katie Rotella blogs from this year’s ISH North America tradeshow and Network ’08 conference … Pre-Show.

by Katie Rotella | September 30, 2008 | Comments (0)

How Do You Handle Today’s Tattoo Culture?
The Herman Group reports that “most courts have backed up businesses in their right to make appearance demands from employees.”

by Jim Olsztynski | September 23, 2008 | Comments (2)

Frank Blau & The Kielbassa Klassic
You can’t beat a day out with business guru Frank Blau … but you can beat him at golf.

by Jim Olsztynski | September 16, 2008 | Comments (0)

Plumbing At The Movies: The Wire
Art imitates life as HBO's “The Wire” characters steal copper to make a buck.

by Steve Smith | September 12, 2008 | Comments (0)

Your 20 Most Important Business Questions
Business people get so bogged down in day-to-day minutiae they often forget what the forest looks like beyond the trees.

by Jim Olsztynski | September 10, 2008 | Comments (0)

Meeting at 10. Halo 3 tournament at 11.
Should businesses be encouraging game-time at work?

by Steve Smith | September 4, 2008 | Comments (0)

You Can't Miss
As our nation's children head back to school this month, So Should You!

by Katie Rotella | August 31, 2008 | Comments (0)

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