We’re all starting to look ahead to the New Year. What kinds
of punches will 2010 throw? Who knows. But a savvy marketer will have his
finger on the pulse, and watch for emerging trends to make sure his message
reaches the mark.
I sat in on an online seminar from
Lyris
Inc., which uncovered key trends affecting the market in 2010.
J.D.
Petersen, vice president products at Lyris, gave his Top 10 list that
included mobile text messages and apps, search engine marketing, and global
opportunities.
One of the most interesting points he
made, and No. 1 on his list, was that e-mail will remain the cornerstone of 2010.
“Email is the anchor and core performer of
online marketing initiatives,” Petersen said. He cited research from Datran
Media’s third annual marketing and media survey, which tapped the insight of
more than 3,000 executives from Fortune 1000 brands and leading interactive
agencies, and found that 80.4% of respondents believe e-mail was the
advertising channel that performs most strongly for their companies.
Petersen also reminded his listeners
that email is “social.” For instance, when you find an interesting story or
video online, you’re most likely to email the link to friends and family. It’s
a similar relationship between service companies and customers. Sharing
relevant information via email can strengthen a consumer relationship.
However, multiple touch points across
multiple mediums are now a “minimum requirement,” according to Petersen. “Various
online mediums provide many touch points to extend email messaging. Particularly
at the prospect’s place of preference and therefore, greatest point of
influence.” Asking a customer how they prefer to be notified of upcoming specials,
products, events, etc., means your message will hit its mark more efficiently. As
a marketer, though, you’ll need to create messaging, offers and creative that
can be leveraged across multiple mediums.
“Don’t walk, run to create the
infrastructure necessary to take advantage of all available online mediums,”
Petersen said.